the set of folders cannot be opened - office 2013 cloud mailboxes

 

Problem

Due to issues with Autodiscover and the recent change to creating mailboxes in the cloud we have found that office 2013 clients cannot connect to these newly created mailboxes.

We will need to add some registry keys and an xml file for these special cases to be able to connect to these mailboxes .

 

The Error that is received currently similar to

 

Resolution.

 

Step 1,

create the following registry keys in the location

HKEY_USERS\(SID FOR USER)\Software\Microsoft\office\15.0\outlook\autodiscover

 

To find the correct SID for the user account from a CMD prompt type the following  “whoami /user”

The registry keys to create are as follows

 

·         ExcludeHttpsRootDomain (DWORD 32)      set to  1

·         ExcludeScpLookup             (DWORD 32)     set to  1

·         ExcludeSrvRecord               (DWORD 32)     set to  1

·         PreferLocalXML                    (DWORD 32)     set to  1

·         "yourdomain".com.au  (String Value)      c:\autodiscover\autodiscover.xml

 

 

The result should look like the following.

 

Step 2,

On the C:\  create a new folder called “Autodiscover”

Copy and paste the following into notepad and save as “Autodiscover.xml” 

 

<?xml version="1.0" encoding="utf-8"?> <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">

  <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">

    <Account>       <AccountType>email</AccountType>

      <Action>redirectURL</Action>

      <RedirectUrl>https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml</RedirectUrl>     </Account>

  </Response>

</Autodiscover>

​

Step 3,

 

Restart outlook